For a company, customer satisfaction is important. And IVR has proved to be the best tool, not only for the customer but also for the company too.
Let’s have a glance here first: –
What is IVR?
Interactive voice response or IVR is an automated mechanism business phone system feature that connects with the caller and gathers information by giving them choices through a menu. Then the IVR connection performs based on the answer of the caller via a telephone keypad or their voice response.
The caller’s answer or voice response decides the action of the IVR — It can provide information, if some issues are more complex and can’t be solved, then route callers to a human agent, who can clearly understand and handle the caller needs better.
ViriA is an excellent IVR Service Provider in Chennai that offers tailored IVR automated mechanism business phone systems at affordable cost.
Advantage of the best IVR Service Provider in Chennai like ViriA of its interactive voice response.
IVR technology can be used for both large and small businesses in the following ways:
Saves Time and Money
If you have a company that needs excellent IVR technology then ViriA is the best IVR Service Provider in Chennai offering a customized IVR phone system that can save money at the time.
You can replace humans to answer your customer frequent questions within a few minutes, the IVR robust technology will provide commonly requested information — such as directions, hours of operation, etc.
Greater Customer Satisfaction
IVR technology removes awaiting time by responding to a caller immediately.
IVR technology that IVR Service Provider in Chennai ViriA offer, can function without any interruptions and it is available 24/7 to give information to callers whenever they need it.
Reduce Operational Costs
The IVR system has replaced human brains or any customer service agent who are always liable to answer calls and direct calls to agents. It is affordable and will increase efficiency and also reduce the operational costs that lead to high ROI.
You can use an IVR system offered by IVR Service Provider in Chennai ViriA. So, your whole setup starts from customer feedback to customer response you can handle it in a professional & systematic manner.
ViriA Cloud IVR solutions
Cloud IVR solutions service provided by the best IVR Service Provider in Chennai, gives your caller a great calling experience with quicker and smoother assistance. The Cloud IVR solutions can reach every caller without fail.
Apart from attending to the caller’s phone it also greets them with a personalized message. This greeting message is kept up for customer interaction by pervading trust and warmth.
With cloud IVR’s guided menu your caller can get to handle the huge bulk of customer responses professionally. Apart from all of these features, others specialties are like you can attend a mass call at a time, but also you can blend self-service and have an option talk-to-agent.
Cloud IVR solutions known as interactive voice responses have the option to resolve the caller queries at ease, they can be used in all diversified ways.
Cloud IVR solutions also reduce call overloads of the agents by seeing, identifying, segmenting, and routing the calls to other agents. This cloud IVR Solutions filter out the main queries first, then it sends only important and necessary queries to the agents.
This technical analysis of your calling channels scaling effortlessly. You do not need to worry about hefty infrastructure costs to measure your calling capacity when IVR Service Provider in Chennai, ViriA is with you! You can measure your calling responses within a minute without additional effort.
Other Cloud IVR solutions features are: –
- Call recording
- Barging call
- Analytics features
This cloud IVR solution is very comprehensive and comprises other additional services like call logs, call recordings and more that can also work on the mobile app.
Here summing up with a strong note: If you want fast and reliable customer satisfaction the ViriA interactive voice responses are excellent to have a seamless and flexible communication setup within your space in at cost affordable way.
Check out, All you need to know about Click to Call.
How much does IVR cost in India?
An Interactive Voice Response (IVR) system is a vital element for call center operations. The price may vary depending on the IVR type and VoIP service provider. Most of the IVR systems in India cost 60,000 per piece. If you are searching for the best and most affordable IVR System then Viria is the Best IVR Service Provider in Chennai, it can give you a decent and cost affordable Interactive Voice Response (IVR) system.
Who provides the Best IVR Service Provider in Chennai?
Viria is the Best IVR Service Provider in Chennai, offering you a better, latest, most reliable, ultra-modern Interactive Voice Response (IVR) system that can work wonders to give excellent output to your call center operations. Contact us!
Why is IVR used?
IVR is a unique Interactive Voice Response (IVR) system that can be used to service high call volumes at a lower cost. Without a live agent, all your callers’ queries are solved in a minute. Suppose your callers do not find the information that they need then it is shifted to a live agent.
The approach allows live agents to handle the complex interaction tack fully. If you are searching for the best IVR system then Viria the Best IVR Service Provider in Chennai will offer you the best one!