All you need to know about Click to Call | The Ultimate Guide

Click to call Solution | IVR Service provider - Viria

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To enhance customer engagement many organizations and companies are adopting innovative technological support to improve their customer experience. Therefore, callback technology has increased immensely in recent days. This Click to Call solution improves customer rendezvous which leads to giving a boost in brand loyalty and brand retention.

This Click-to-Call solution plays an important role when it comes to customer connection without hampering customers’ privacy. This Click-to-Call app permits better interaction with business stakeholders in a user-friendly, suitable, secure, and reliable way

A click to call solution may be the answer if you are looking for a simple, effective way to improve your customer service and sales processes. With a click-to-call solution, customers can call you directly from your website with just one click. This can be a very effective way to improve customer service and increase sales. Here is everything you need to know about click-to-call solutions:

What is Click to Call?

A Click to Call solution enables website visitors to click a button or link and have a conversation with a company representative. This can happen either via voice call or video call. Viria is the best IVR Service Provider in Chennai offering the advent feature of the Click to Call app, which can give seamless uninterrupted online customer interaction or communication.  

This click-to-call is a type of software that enables a person to click a button or anyone can click the link and then get an instant phone call without manually entering a number.

How does Click to Call work?

When a customer clicks on the “click to call” button on your website, they will be prompted to enter their phone number. Once the phone number is entered, the system will connect the call to your business. That’s it! Click-to-call is a simple, yet effective way to improve your customer service and increase sales.

There are three ways click-to-call can function:

Click to Call Solution request a callback

In this situation, here customer clicks the request to call button on the website. In this request call back button, they enter their number. Then the client request and number are stored on the call-back button and sent to the customer support team, they will get back to them whenever they see their call request or their stored number. The type of callback can be done immediately or any customer can select a preferred time.

Click to Call
All you need to know about Click to Call | The Ultimate Guide 2

VoIP click to call

This is called a web call, click to call done via the web. The customer can click the button on a website and can directly connect via an inbuilt computer, microphone, and speaker to the customer support team through WebRTC technology. Here the call is on the web platform no phone is required

Click to call on a smartphone

A normal call is triggered when a customer clicks to call button on their mobile. As this is a phone-based call no web is required  

If you can use any of these ways then you have to opt for a “click to call” software app to enjoy this! ViriA is a leading IVR Service Provider in Chennai, offering affordable and customized Click-to-Call solutions to all.

How Click-to-Call enhances customer experience!!

  • Here, when a customer clicks the button on your website, a direct call is connected via phone only through an entered phone number. So, no need of memorizing the contact info, it will automatically save in the track list of the Click-to-call software app.  
  • Within one click a company and business can have a quick resolution
  • With a button or link, your customer can reach you within a few seconds which saves time.
  • Then finally your customer will have a positive and better productive experience conclusion when they leave your website

If you have set up a new company and are searching for the best click-to-call software app to strengthen your customer relationships and are willing to take your business to the next level, IVR Service Provider in Chennai, ViriA will help you!

Check Out IVR Service Provider in Bangalore.

What are the benefits?

There are many benefits of using a click-to-call solution, including:

  • Improved customer service: When customers can reach you directly, they are more likely to be satisfied with the service they receive.
  • Increased sales: Click-to-call solutions can help increase sales by making it easier for customers to contact you.
  • Higher conversion rates: By making it easier for customers to contact you, click-to-call solutions can also lead to higher conversion rates (the percentage of people who take the desired action).


This blog is the ultimate guide to knowing more about Click to Call! When it comes to cost and effectiveness it is best! It not only enhances customer experience but also takes the business to the height of success.

Read also WhatsApp Chatbot for your business.

Frequently Asked Questions

Click to Call solutions offer several advantages, including increased customer engagement, improved user experience, faster response times, higher conversion rates, and enhanced accessibility for customers seeking assistance.

Yes, Click to Call functionality can be easily integrated into websites and mobile applications using plugins, APIs (Application Programming Interfaces), or third-party services. Integration allows businesses to offer seamless communication options to their users.

Click to Call solutions are versatile and can benefit various industries. They are commonly used in customer service, e-commerce, healthcare, real estate, travel, and any sector where direct communication with customers or clients is essential for business success.